Privacy Policy

Last updated: June 2026

At Citadel Firewall ("we", "our"), we take your privacy seriously. This policy explains how we collect, use, and protect your data in strict compliance with global privacy standards, including GDPR and CCPA.

1. Information We Process Automatically (Local Data)

Our website utilizes local browser storage (such as LocalStorage) strictly to improve user experience. Specifically, we store a temporary cookie acceptance token to ensure you are not repeatedly prompted by our cookie banner. No personal behavioral tracking or third-party advertising cookies are used.

2. Payment & Billing Information

All financial transactions are securely handled by our Merchant of Record partner, Paddle.com. We do not collect, view, or store your credit card numbers or banking credentials. Paddle processes your data under their own strict privacy frameworks.

3. License Management & Data Storage

To deliver and secure your software license, our secure backend infrastructure safely retains the following data provided during purchase and software execution:

• Customer Email: Used strictly to verify ownership and deliver product updates or license keys.
• Hardware ID (HWID): An anonymized, non-reversible cryptographic hash of your system configuration. This is captured strictly to prevent license abuse, enforce concurrent device limits, and mitigate fraud.

This data is stored inside our isolated, encrypted data environments and is never shared with third parties.

4. Your Rights & Data Retention

We retain license-associated data only for as long as your lifetime product subscription remains active. You have the right to request access to, correction of, or permanent deletion of your stored customer email from our systems at any time.

5. Contact Us

If you have any questions, regulatory inquiries, or data protection requests, please contact our dedicated infrastructure support desk at: support@citadelfirewall.com.